Returns & Order Support
For order help, email info@peakfindsstore.com with your order number. Our return terms are the same on this page and in the Refund Policy.
Last updated: October 6, 2026
30-DAY RETURN POLICY
PeakFinds offers a 30-day return window. You have 30 days after receiving your order to request a return.
RETURN ELIGIBILITY
To qualify for a return, the item must be in the same condition in which it was received. It must be unused, unworn, include any original tags, and remain in its original packaging. A receipt or other proof of purchase is required.
To request a return, email info@peakfindsstore.com with your order number, the item you want to return, and the reason for the return.
Please do not mail an item back until your return has been approved and you have received return instructions. Returns sent without prior approval may not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. Contact us promptly if an item is damaged, defective, incomplete, or different from what you ordered.
Include your order number and clear photographs of the item and packaging when possible. If we confirm the issue, we will provide an appropriate replacement, refund, or return instructions at no additional return-shipping cost to you.
CHANGE-OF-MIND RETURNS
For approved returns that are not caused by damage, a defect, or an error by PeakFinds, the customer is responsible for return-shipping costs.
Original shipping charges are not refundable unless required by law. We recommend using a trackable shipping method because we cannot guarantee receipt of an untracked return.
NONRETURNABLE ITEMS
We cannot accept returns of:
• Gift cards
• Final-sale or clearance items
• Personalized or custom products
• Perishable goods
• Hazardous materials or flammable liquids
• Opened or used personal-care products
• Items that show signs of use, damage, or alteration after delivery
Contact us before purchasing if you have questions about whether a product is returnable.
EXCHANGES
The fastest way to receive a different product is to request a return for the original item and place a separate order after the return is approved.
REFUNDS
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days.
Your bank or credit-card provider may require additional time to post the refund. If more than 15 business days have passed since your refund was approved, email info@peakfindsstore.com.
SHIPPING DESTINATIONS
PeakFinds currently accepts shipping orders for United States destinations only.
QUESTIONS
For return or refund questions, contact:
Order changes and cancellations
Contact us as soon as possible. Changes and cancellations cannot be guaranteed after an order begins processing.