Returns & Order Support

If something is wrong with your order, contact PeakFinds before sending any item back. Return eligibility depends on the product, its condition, and the circumstances of the request.

Requesting help

Use our Contact page and include your order number, the item involved, and a brief explanation. For damaged, defective, or incorrect items, include clear photos of the item, packaging, and shipping label.

Return condition

Unless an item arrived damaged or incorrect, products generally need to be unused, unworn, unwashed, and returned with their original packaging, accessories, labels, and documentation. Some personal-care, hygiene, consumable, customized, clearance, or opened products may not be eligible for return.

Before shipping a return

Wait for return instructions and the correct return address. Do not mail a product to the address shown on the original package unless instructed. Any applicable return-shipping responsibility will be confirmed before you send the item back.

Refund review

Approved refunds are processed after the returned item or supporting evidence is reviewed. If approved, funds are sent to the original payment method. Financial institutions can require additional time to post the credit.

Order changes and cancellations

Contact us as soon as possible. We will try to help, but changes and cancellations cannot be guaranteed after an order begins processing.