Frequently Asked Questions

Orders

How do I know my order was received?

After checkout, you should receive an order confirmation at the email address or phone number provided. Review it carefully and contact us as soon as possible if anything is incorrect.

Can I change or cancel an order?

Contact us as soon as possible through our Contact page. We will try to help, but changes or cancellations cannot be guaranteed after processing begins.

Shipping

Will I receive tracking?

Tracking details are sent when they become available. Some orders can arrive in more than one package.

Why might items arrive separately?

Products can be fulfilled from different locations, so portions of the same order may have separate tracking information and delivery dates.

Discounts

How do I use a discount code?

Enter the code in the discount field during checkout. Codes can have eligibility rules, expiration dates, and usage limits.

Returns and order problems

What if my order arrives damaged or incorrect?

Contact us promptly with your order number and clear photos of the item and packaging so we can review the issue.

How do I request a return?

Please review our Returns & Order Support page and contact us before sending anything back. Unapproved returns might not be accepted.